Wood and Metal

Help

Help Page + FAQ

How can I pay for my order?

We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use! We currently do not accept cash or check.

How long will my order take to arrive?

US orders should arrive within 5-10 business days and international orders within a 10-15 business days however this varies from country to country based on your respective CUSTOMS dept.

Do you ship worldwide?

Yes, Paypal will calculate and show you the postage costs on your order before you pay. We want you to order from abroad, so we keep the postage costs low for international orders

Will I get a tracking number for my shipment?

Yes! You will receive a confirmation email with a tracking number about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.

Will you restock sold out items?

Yes we do keep an eye out on Facebook and Tumblr for updates.

Can I return or exchange an item I have ordered?

Yes you can. Please email us regarding your return or exchange so that we can send you a return and exchange form.

You are welcome to get in touch with us via our Facebook or Tumblr pages however if you would prefer to email click on the "Contact" link

Contact us for all further inquiries